Responsible Gaming at heybaj

You can request a deposit limit at any time by contacting our support team at [email protected]. Limits are applied in Bangladeshi Taka (৳) and can be set on a daily, weekly, or monthly basis. A limit reduction takes effect immediately. A limit increase requires a 7-day cooling-off period before it becomes active, giving you time to reconsider.

A time-out temporarily suspends your heybaj account for a chosen period: 24 hours, 3 days, 7 days, or 30 days. During a time-out your account cannot be accessed, no deposits can be made, and no bets can be placed. You will not receive any promotional emails or SMS during this period. Time-outs cannot be reversed once activated — the full period must elapse.

Self-exclusion is a longer-term tool for players who feel their gambling has become problematic. You may request self-exclusion for a minimum of 6 months or on a permanent basis. Once self-exclusion is in place, heybaj will close your account, refund any withdrawable balance to your bKash, Nagad, or Rocket wallet, and add your details to our internal exclusion list. We will not send you marketing materials or attempt to reactivate your account during the exclusion period.

You can set a maximum session length from your account settings. When your session reaches the limit you have chosen, heybaj will display a clear on-screen prompt asking you to confirm whether you wish to continue or end your session. This feature is designed to interrupt automatic play and encourage you to make a conscious, considered decision about continuing.

Your full account activity — every deposit, withdrawal, bet placed, and game session — is stored and accessible from within your heybaj account at any time. Reviewing your history regularly is one of the most effective ways to stay aware of your spending patterns and keep gambling in perspective.

Decide on a fixed amount in Bangladeshi Taka (৳) that you are comfortable losing before you open the app. Treat this as the cost of entertainment — not as an investment. Once the budget is spent, end the session, regardless of the result.

Set a physical alarm or use heybaj's session timer feature before you start playing. When the alarm goes off, take a genuine break — stand up, get a drink, do something unrelated to gambling for at least 30 minutes before deciding whether to continue.

Chasing losses — increasing your bet size or making additional deposits to try to recover what you have lost — is one of the most common and most dangerous patterns in problem gambling. Losses are a normal part of gambling; they cannot always be recovered in the same session.

Gambling while feeling stressed, upset, depressed, or under the influence of alcohol significantly increases the risk of making poor decisions. Avoid logging in to heybaj as a way of coping with difficult emotions or situations.

If gambling is starting to feel less like entertainment and more like a compulsion, sharing how you feel with a trusted friend or family member can provide enormous relief and perspective. You do not need to face it alone.